Participants in discussion during a group activity

Team Communication and Conflict Management

Program Overview

This course equips professionals with skills essential for leadership success. Rooted in behavioral and organizational sciences—empathy, inquiry, and expectation management—you'll gain actionable strategies to build trust, foster collaboration, and confidently navigate challenging conversations.

Details

Baltimore, MD and Online
3 Days
Business Communication

Investment

$3,950^*

*Review available financial incentives.

Upcoming Courses

In-person: September 28-30, 2026 (9:00am-4:00pm)

Team Communication and Conflict Management

Virtual: December 7-9, 2026 (9:00am-4:00pm)

Team Communication and Conflict Management

In-person: June 15-17, 2027 (9:00am-4:00pm)

Team Communication and Conflict Management

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Program Details

In this course, you will learn to navigate difficult conversations objectively and with empathy. Build inquiry and communication awareness into your day-to-day interactions with colleagues and enhance your professional relationships by evaluating your personal communication strengths and weaknesses.

Learn communication principles and strategies that enable you to build trust, create shared meaning, and move people to action. Interactive application of course concepts through individual and group exercises help participants learn to communicate in proactive and productive ways and to guide conversations toward solution-oriented outcomes.

Course outcomes:

Personal communication competencies
Active listening skills to develop trust within your organization
Processes for strategic and effective team communication
Giving and receiving constructive, solution-focused feedback
Navigating difficult conversations

This course was built for:

Individuals seeking to improve their communication skills and workplace relationships
Rising managers looking to advance their careers
Leaders and managers seeking to foster trust when discussing difficult topics