Team Communication and Conflict Management

Page Type
Interpersonal Communication students sitting and having a discussion

Course Features

Today’s business environment doesn’t just focus on the “hard” skills.

Communication impacts our ability to engage, influence, and lead. Today's work environment depends on positive team communication behaviors and a leader's level of communication agility.

From the behavioral and organizational sciences, this course draws on a range of communication principles including self-awareness, empathy, inquiry, and expectation management to promote trust and rapport through improved communication skills.  Interactive application of course concepts through individual and group exercises help participants learn to communicate in proactive and productive ways and to guide conversations toward solution-oriented outcomes.

In this course, you will learn to navigate difficult conversations objectively and with empathy. Build inquiry and communication awareness into your day-to-day interactions with colleagues. And enhance your professional relationships by evaluating your personal communication strengths and weaknesses.

This course includes:

  • Interactive exercises
  • Practical applications
  • Personalized solutions
  • Lifelong connections
  • Hands-on training
  • Problem-solving approach

Program Details

Who should attend

  • Professionals who want to connect with and influence others
  • Individuals seeking to improve their communication skills and workplace relationships
  • Rising managers looking to advance their careers
  • Leaders and managers seeking to foster trust when discussing difficult topics

What you will learn

  • Evaluation of personal communication competencies
  • Active listening skills to develop trust within your organization
  • Giving and receiving constructive, solution-focused feedback
  • Navigating difficult conversations


Alexa S. Chilcutt, PhD

Executive Education Faculty, Carey Business School

Alexa Chilcutt portrait

Dr. Alexa Chilcutt delivers executive education courses on the topics of interpersonal and team communication, presentation skills, and impression management and executive presence. Alexa is the co-author of, "Engineered to Speak: Helping You Create and Deliver Engaging Technical Presentations" published by Wiley IEEE PCS Professional Engineering Communication Series. She has also published in MedEdPORTAL, Journal of American Dental Association (JADA), Association of General Dentist's Impact magazine, Public Relations Journal, and Georgia Academy of General Dentistry's Explorer magazine. Dr. Chilcutt was an Associate Professor and Director of The Public Speaking Program at The University of Alabama from 2010 - 2021 and has served as the Communication Instructor for UA's aeronautical and mechanical engineering NSF funded Research Experience for Undergraduates (REU) program since 2011.

Erik Helzer, PhD

Executive Education Faculty, Carey Business School

Erik Helzer portrait

Erik Helzer, PhD develops and applies psychological, organizational, and behavioral science insights to understand the cultivation of practical wisdom for leading in organizations. His research focuses on three facets of practical wisdom: ethical behavior and moral judgment, self-knowledge, and personal agency and adjustment. He is an Associate Professor of Management and Organizations at the Naval Postgraduate School in Monterey, CA.