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research > Innovation and Entrepreneurship > Operations Management and Business Analytics

Overcoming hurdles to AI chatbots in customer service

Artificial intelligence chatbots can a be cost-effective means of providing customer service in many industries, but there are still hurdles to adoption. Carey Business School researchers search to find out why.

March 20, 2023

research

Center for Digital Health and Artificial Intelligence welcomes Accenture as corporate partner

Johns Hopkins Carey Business School’s Center for Digital Health and Artificial Intelligence welcomes Accenture as corporate partner

March 01, 2023

research

What you need to know about ChatGPT and artificial intelligence

Open AI’s new ChatGPT is said to bring everything from the “death of the school essay” to the dawn of a new age of communication. But what really is ChatGPT, and how could it change our lives? Professor Tinglong Dai explains.

December 16, 2022

research

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Addressing algorithmic bias and the perpetuation of health inequities: An AI bias aware framework

To ensure equitable health care access and delivery in the future, artificial intelligence designers and decision makers will need to follow bias avoidance best practices.

December 02, 2022

student experience

Could artificial intelligence in a “smart tampon” detect cervical cancer?

A group project in a unique full-time MBA course may hold promise for cancer detection and health care equity, if someone is willing to invest.

September 29, 2022

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Overcoming hurdles to AI chatbots in customer service

Center for Digital Health and Artificial Intelligence welcomes Accenture as corporate partner

What you need to know about ChatGPT and artificial intelligence

Addressing algorithmic bias and the perpetuation of health inequities: An AI bias aware framework

Could artificial intelligence in a “smart tampon” detect cervical cancer?