Policies and Procedures


Please read the following policies. By scheduling an appointment, you acknowledge understanding of these policies.

  • Quantitative appointments are a maximum 1 hour. This includes drop-ins.
    Writing appointments are a maximum 30 minutes. This includes drop-ins.
    • NOTE: If your appointment exceeds the above durations, you may be asked to schedule another appointment for another day.

  • You may schedule up to 3 appointments per week. During busier times, this will be limited to 2.

  • We require at least 24 hours’ notice for cancellations, even in the case of emergencies. If you cancel with less than 24 hours’ notice, the appointment will be considered a no-show. You are allowed 2 no-shows per semester. If you have 2 no-shows, you can only be seen on a drop-in basis.

  • If you arrive more than 10 minutes late, the tutor will accommodate drop-ins, and we cannot guarantee you will be seen.

  • Tutors will not complete your assignments. At no time should you be bring a blank assignment (including homework & essays) to an appointment. You may bring an assignment that you have attempted to complete and show the tutor where you are having difficulty. If you bring a blank assignment, you will be asked to try to complete it on your own and then make another appointment if you still need help. If this occurs, your scheduled appointment will be considered a no-show. Asking or expecting a tutor to complete your assignments is a violation of the Honor Code.

  • For resumes and cover letters, you must meet with a career coach first to work on content, organization, development, and format. Writing tutors can assist with grammar and syntax errors as the last stage of the writing process, just prior to publication.

  • You must be actively engaged in your appointment. This means you must explain areas of difficulty to the tutor, take notes during the appointment, ask questions, and attempt to solve problems/correct your writing throughout the appointment.

  • Only your original, school-related items are to be brought to an appointment.

  • When working on a group assignment, you may bring only your portion to the tutor.

  • Tutors will not assist students who are disrespectful, knowingly lie, make untrue accusations, threaten, or verbally intimidate staff and students. These matters are taken seriously and will be reported to Student Services directors.


What should I bring?

For writing appointments, bring two copies of your assignment, the professor's requirements, and syllabus. You should also bring something to write with and take notes on. You can bring a laptop for yourself, but tutors will use only paper copies of your work during the appointment. For quantitative appointments, bring your textbook, notes, and assignment. You should also bring any materials your professor gave you and something to write with and take notes on. Please bring a laptop if applicable to the assignment.

What happens during an appointment?

At the beginning of the session your tutor will ask about your assignment and how you are approaching it. Your tutor will ask what you would like to work on, so if you already know, you should tell your tutor this in the beginning. Typically, you will work on one main concern during an appointment.

During writing appointments, your tutor will read through your writing and will discuss strong and weak points of it. Of primary interest are the argument and structure, proper response to a question, development, and whether you state and support a thesis. Other issues such as grammar and syntax are considered secondary. Rather than identifying every error in your writing, your tutor will point out patterns of error and will attempt to explain rules that will enable you to identify these errors on your own.

During quantitative appointments, you should explain what you are having difficulty with to the tutor and show your attempts to solving problems. Your tutor will watch your attempts, identify errors in your approach, and will attempt to explain how to correctly solve the problem or will explain concepts that you are struggling to understand.

At the end of the session, you and the tutor should summarize what you have learned and what your next steps will be, including whether to schedule another appointment.

Schedule an appointment

By scheduling an appointment, you agree to all Student Success Center policies and procedures.