Hap Cooper

Hap Cooper is the co-founder and President of Prospect Street Consulting, a training and consulting firm that has helped companies on four continents become more profitable through improved process, skill and mindset.

Prior to becoming a consultant, Hap spent 15 years in a number of sales, sales management, marketing and professional development positions with a diverse group of financial service organizations.

Hap was the Head of the Private Client Division for Mutual of Omaha’s investment banking subsidiary. Before that, he was part of the management team at J.C. Bradford in Nashville, Tennessee. At both firms, Hap transformed the culture from one organized around product distribution channels to one focused on identifying and meeting the complex needs of target clients.

Hap spent his early career at America’s oldest investment bank—Alex. Brown—where he began on October 19, 1987—the day of “The Crash.” After six years in sales, Hap joined the management ranks, where he became Director of Marketing and worked to position the Investment Banking business as more than an IPO generator. He served on the SIA Sales and Marketing Committee and was a Registered Principal (Series 24).

Before entering the real world, Hap was an Intelligence Officer in Berlin during the last gasp of the Cold War and a graduate of Princeton University.

Hap is a prolific writer and speaker working extensively in the areas of strategic visioning, sales process, change management, the dynamics of team performance and the neurobiology of decision making. He has spoken to dozens of industry groups and has served on the faculty of the prestigious Securities Industry Institute at the Wharton School of Business. He is now teaching Customer Relationship Management at the Johns Hopkins Carey School of Business.

While not working, Hap has performed original music, sold original artwork, bow hunted bison with Ted Nugent and run the bulls of Pamplona six times. He was also a batboy for the Baltimore Orioles in their heyday. He and his wife, Jennifer, live in Baltimore and have three daughters. Becca (29) graduated from the University of Maryland and is working in Annapolis, Rachel (25) got her degree from Princeton and is working toward becoming a film producer in Los Angeles, and Julia graduated from Stanford this past spring and is working at Tesla in the San Francisco Bay Area.

Teaching

Current

• Customer Relationship Management