JHUCAREY COMMAND AND CONTROL

A. Incident Command Activation

The Incident Command Team is notified through a contact process involving Support Services and the Incident Commander. The Incident Commander decides on the extent of activation and who is needed to resolve an issue. The following sections document the means of notification.

B. Incident Command Team & Roles

The Incident Command Team, established in accordance with the ICS/NIMS structure, is made up of the key decision-makers and managers for the Schools during an emergency. The primary responsibility of this team is decision making, task assignment to subordinates to resolve issues and controlling the flow of information concerning an incident; assigned positions are noted below. Fundamental responsibilities include:

• Determine validity, scope and impact of the incident;
• Determine what actions to take in priority order;
• Assign actions to owners;
• Interact with appropriate internal and external organizations;
• Monitor results/perform triage; and
• Communicate status.

C. Command Center/ Emergency Operations Center

The command center concept is flexible to allow either a physical or a virtual location.  The operation of the command center is determined by the event and is managed by the Incident Commander.  Members must designate an alternate to fulfill their role in the command center as appropriate or deemed necessary by management decisions.

Primary Command Center - JHUCarey:

• Location: 6th Floor, room 603 & 604;
• Primary backup if 6th floor is not available: 12th floor, Room 1201
• Teleconference: Use Virtual Command Center # Below

Alternate Command Center – JHUCarey:

• Location: 1000 Lancaster Street, 5th floor, Courtyard Conference room
• Teleconference: Use Virtual Command Center # Below

Virtual ICS Command Center – JHUCarey:

• Phone:
• Teleconference: 

Property Management Command Center:

The property management company maintains a command center location in the facility. They have also established and alternate facility in case a building evacuation is required. JHUCarey has been advised that access to that facility is available to them if desired. The Liaison between the two organizations should be aware of the location and the meeting schedule for the property management command center.

The building is managed by:

 Primary Command Center – Washington DC Center

• Location: 1st Floor, Room 117
• Phone:
• Teleconference: Use Virtual Command Center # Above

 Alternate Command Center – Washington DC Center

• Location: 3rd Floor, Room 369
• Phone:
• Teleconference: Use Virtual Command Center # Above

D. Mutual Aid Agreements

JHUCarey has established a mutual aid arrangement with the Johns Hopkins Medicine Epic Project to provide space for each other in the event of a disaster that would require the institutions to establish a command center for the ICS response team in a secondary location. This will provide JHUCarey with a location within walking distance to establish their ICS command center near their existing facility should a disaster event require the evacuation of the 100 International Drive location. Likewise, JHUCarey has offered their command center space on the 12th floor to the Epic team should they need to use an offsite location.

Linda Kline
Executive Director   
Johns Hopkins Medicine Epic Project
1000 Lancaster Street, 5th Floor
Baltimore, MD  21202  
Office: 410-234-3398

Wayne Smith
PMO Director
Johns Hopkins Medicine Epic Project
1000 Lancaster Street, 5th Floor
Baltimore, MD  21202
Office: 410-234-3399

E. Crisis Management Conference Bridge Lines

The CM Bridge Line is a communications tool activated and used by the Incident Command Team to coordinate virtual (remote) communications as necessary throughout the emergency. The bridge line will be open to provide high-level information on the incident, current status reports for technical groups working the issue and directional information for business workarounds. The frequency of bridge call reports will be determined by the facilitator of the calls based upon work efforts underway and the need for communication. The following outlines the protocol that will be used during bridge calls:

• Roll Call – Participants are required to identify themselves when they join the call.
• Call Purpose – A brief description of the incident.
• Status Reports – Provided by Technical/Business Teams working on the issue. This may include workarounds, impact reports, remediation efforts, communication plans, etc.
• Open Issue Assignments – It will be the responsibility of the Incident Commander to identify and engage additional teams as needed.
• Schedule of the Next Bridge Call.

The bridge line is not for technical discussions for any one group.  All business or technical discussions are to be conducted on regular landlines or cell phones assigned to the respective group. 

Conferencing Calling Rules:

• Use hardwired phones if possible.  Avoid speaker or cordless phones.
• Use muting with speakerphones.  Release the muting only when someone needs to speak.
• Disable telephone signals such as call waiting.
• Do not use the hold feature/put someone on hold during the teleconference.
• Be timely when calling in.
• Identify yourself each time you speak.
• The meeting leader should conduct roll call prior to starting the meeting and review the teleconference rules.
• The meeting leader should keep track of participants.

F. JHUCarey Emergency Notification Systems

For division-wide emergencies, a broadcast email will be sent to all faculty staff and students. For Campus-wide emergencies, the primary method for communicating is the JHU Emergency Alert System (JHEA) and is intended to provide students, staff and faculty with an opt-in method of information dissemination during high-risk crisis situations; routine issues will not be communicated through this system. The system is activated by the Security Office with information from the respective entity affected, e.g. Homewood, JHH, JHU. The Campus will receive messages that affect both single entities and multiple – it is not reasonable to alert only one building when a situation may easily move between numerous buildings.