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Crisis Management Reimagined: Creativity at the edge of chaos

Analysis of the South Korean healthcare system’s response during the COVID-19 pandemic calls for a reimagination of crisis management as a creative process—with dynamic negotiation and improvisation enabling rapid improvement of response capabilities...
June 22, 2023
research > Operations Management and Business Analytics
doctor using VR headset

Malpractice concerns impact physician decisions to consult AI

Technologies assisted by artificial intelligence are making inroads into nearly every aspect of life, but Tinglong Dai and Shubhranshu Singh are exploring reasons why some doctors are resisting.
June 15, 2023
research > Innovation and Entrepreneurship > Operations Management and Business Analytics
evgeny kagan

Overcoming hurdles to AI chatbots in customer service

Artificial intelligence chatbots can a be cost-effective means of providing customer service in many industries, but there are still hurdles to adoption. Carey Business School researchers search to find out why.
March 20, 2023
research > Accounting, Finance, and Economics
Yuval Dan Bar-Or, PhD Associate Professor of Practice

Why financial illiteracy is bad for doctors’ health

There are many studies about divorce, burnout, suicide, and substance abuse among medical providers. Now, Professor Yuval Bar-Or is part of the first literature review aimed at understanding the relationship between doctor stress and personal financial...
February 08, 2023
research > Managing Complex Organizations
cassandra chambers

When non-monetary rewards have negative impacts

Cassandra Chambers examined the behavior of contributors to a popular online computer programming community. Her finding could offer important insights for business leaders, particularly those managing a remote workforce.
January 13, 2023
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