Pivot or Perish: Reimagining Your Business to Compete

Stephanie Linnartz, group president at Marriott International, spoke on December 8, 2020, in the Distinguished Speaker Series of the Johns Hopkins Carey Business School.

In a discussion facilitated by Carey Dean Alexander Triantis, Linnartz described how Marriott is managing under extraordinary financial hardship brought on by the COVID-19 pandemic. According to Linnartz, the pandemic is expected to cost the global travel and tourism industry more than 200 million jobs worldwide and $3.4 trillion in global GDP.

Stephanie Linnartz leads Marriott International’s consumer operations, technology, and emerging businesses, which includes consumer strategy, focused on both core hotel operations and new business ventures. She is responsible for a wide range of critical business functions, including all aspects of brand management, sales, marketing, revenue management, distribution, customer experience and innovation, information technology, and digital. Under her leadership, the company launched a new home rental offering, Homes & Villas by Marriott International, and has expanded its consumer offerings to include tours and activities, dining, and transportation.

The Carey Business School Distinguished Speaker Series features the most accomplished business professionals in discussions of today’s most compelling business challenges.