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research > Innovation and Entrepreneurship > Operations Management and Business Analytics

Overcoming hurdles to AI chatbots in customer service

AI chatbots can a be cost-effective means of providing customer service in many industries, but there are still hurdles to adoption. Carey Business School researchers search to find out why.
March 20, 2023
research > Accounting, Finance, and Economics

Why financial illiteracy is bad for doctors’ health

There are many studies about divorce, burnout, suicide, and substance abuse among medical providers. Now, Professor Yuval Bar-Or is part of the first literature review aimed at understanding the relationship between doctor stress and personal financial...
February 08, 2023
research > Managing Complex Organizations

When non-monetary rewards have negative impacts

Cassandra Chambers examined the behavior of contributors to a popular online computer programming community. Her finding could offer important insights for business leaders, particularly those managing a remote workforce.
January 13, 2023
research > Accounting, Finance, and Economics

Measuring societal impact in the here and now

Deeksha Gupta’s research examines the pace of change involving socially responsible investing in private capital markets and finds a “sea change” may be required in the way impact investors and the firms they acquire are incentivized.
January 11, 2023
business of health

Making online physician reviews more effective

Gordon Gao’s research seeks to quantify the relationship between online ratings and underlying quality of physicians, and how online ratings impact consumer choice.
December 13, 2022