Tinglong Dai, PhD

Tinglong Dai is the Bernard T. Ferrari Professor at the Johns Hopkins Carey Business School, specializing in Operations Management and Business Analytics. He holds a joint faculty appointment at the Johns Hopkins School of Nursing. He serves on the leadership team of the Hopkins Business of Health Initiative and the executive committee of the Institute for Data-Intensive Engineering and Science. As a co-chair of the Johns Hopkins Workgroup on AI and Healthcare, his current work focuses on integrating AI into clinical workflows and improving productivity, access, and equity in healthcare delivery. He joined Carey in 2013 after receiving a PhD in Operations Management/Robotics from Carnegie Mellon University.

As a renowned expert in healthcare analytics and global supply chains, Professor Dai has been quoted hundreds of times in the media, including Associated Press, Bloomberg, CNN, Fortune, New York Times, NPR, USA Today, Wall Street Journal, and Washington Post, and has appeared on national and international TV such as BBC News, CNBC, PBS NewsHour, Sky News, and ZDF. In 2021, he was named as one of the World's Best 40 Under 40 Business School Professors by Poets & Quants.

Professor Dai's research interests span across healthcare, human-AI interaction, global supply chains, and marketing-operations interfaces. His work has been published in leading journals such as Management Science, M&SOM, Marketing Science, and Operations Research, and has been recognized by Johns Hopkins Discovery Award, INFORMS Public Sector Operations Research Best Paper Award, POMS Best Healthcare Paper Award, and Wickham Skinner Early Career Award (Runner-Up). He is an Associate Editor of Management Science, M&SOM, Service Science, Health Care Management Science, and Naval Research Logistics, and a Senior Editor of Production and Operations Management. In 2023, he was elected as Vice President of Marketing, Communications, and Outreach for INFORMS, the world's largest professional association for decision and data sciences. He co-chairs the Johns Hopkins Symposium on Healthcare Operations and co-edits the Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations, published by John Wiley & Sons in 2018.

Education

• Ph. D, Operations Management/Robotics, Carnegie Mellon University
• MS, Industrial Administration, Carnegie Mellon University
• M.Phil, Industrial Engineering & Engineering Management, Hong Kong University of Science & Technology

Research

Selected publications

• “Scaling Adoption of Medical Artificial Intelligence: Reimbursement from Value-Based Care and Fee-for-Service Perspectives” (with Michael Abramoff and James Zou), NEJM AI, Vol. 1, No. 5, May 2024, p. AIpc2400083.
• “Overdiagnosis and Undertesting for Infectious Diseases” (with Shubhranshu Singh), Marketing Science, forthcoming.
• “Autonomous Artificial Intelligence Increases Real-World Specialist Clinic Productivity in a Cluster-Randomized Trial” (with Michael Abramoff et al.), NPJ Digital Medicine, Vol. 6, No. 1, Oct. 2023, p. 184.
• “Impact of Physician Payment Scheme on Diagnostic Effort and Testing” (with Elodie Adida) Management Science, forthcoming.
• “Designing AI-augmented Healthcare Delivery Systems for Physician Buy-in and Patient Acceptance” (with Sridhar Tayur), Production and Operations Management, Vol. 31, No. 12, Dec. 2022, pp. 4443-4451.
• “Does Transportation Mean Transplantation? Impact of New Airline Routes on Sharing of Cadaveric Kidneys” (with Guihua Wang & Ronghuo Zheng), Management Science, Vol. 68, No. 5, May 2022, pp. 3660–3679.
• “Clinical Ambiguity and Conflicts of Interests in Interventional Cardiology Decision-Making” (with Xiaofang Wang & Chao-Wei Hwang), Manufacturing & Service Operations Management, Vol. 24, No. 2, Mar.–Apr. 2022, pp. 864–882.
• “A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design”(with Yifu Li & Xiangtong Qi), Manufacturing & Service Operations Management, Vol. 24, No. 2, Mar.–Apr. 2022, pp. 993–1001.
• “Incentive Design for Operations-Marketing Multitasking” (with Rongzhu Ke & Christopher T. Ryan), Management Science, Vol. 67, No. 4, Apr. 2021, pp. 2211–2230.
• “Co-opetition in Services with Waiting-Area Entertainment” (with Xuchuan Yuan, Lucy G. Chen, & Srinagesh Gavirneni), Manufacturing & Service Operations Management, Vol. 23, No. 1, Jan.–Feb. 2021, pp. 106–122.
• “Innovative Online Platforms: Research Opportunities” (with Ying-Ju Chen, C. Gizem Korpeoglu, Ersin Korpeoglu, Ozge Sahin, Christopher S. Tang, & Shihong Xiao), Manufacturing & Service Operations Management, Vol. 22, No. 3, May–June 2020, pp. 430–445, lead article.
• “Jumping the Line, Charitably: Analysis and Remedy of Donor-Priority Rule” (with Ronghuo Zheng & Katia Sycara), Management Science, Vol. 66, No. 2, Feb. 2020, pp. 622–641.
• “Conspicuous by Its Absence: Diagnostic Expert Testing under Uncertainty” (with Shubhranshu Singh), Marketing Science, Vol. 39, No. 3, May–June 2020, pp. 540-563.
• “Healthcare Operations Management: A Snapshot of Emerging Research” (with Sridhar Tayur), Manufacturing & Service Operations Management, Vol. 22, No. 5, Sept.–Oct. 2020, pp. 869–887, lead article.
• “Salesforce Contracting under Uncertain Demand and Supply: Double Moral Hazard and Optimality of Smooth Contracts” (with Kinshuk Jerath), Marketing Science, Vol. 38, No. 5, Sept.–Oct. 2019, pp. 852–870.
• “Imaging Room and Beyond: The Underlying Economics behind Physicians’ Test-Ordering Behavior in Outpatient Services” (with Mustafa Akan & Sridhar Tayur), Manufacturing & Service Operations Management, Vol. 19, No. 1, Winter 2017, pp. 99–113.
• “Impact of Inventory on Quota-Bonus Contracts with Rent Sharing” (with Kinshuk Jerath), Operations Research, Vol. 64, No. 1, Jan.–Feb. 2016, pp. 94–98.
• “Contracting for On-Time Delivery in the U.S. Influenza Vaccine Supply Chain” (with Soo-Haeng Cho & Fuqiang Zhang), Manufacturing & Service Operations Management, Vol. 18, No. 3, Summer 2016, pp. 332–346.
• “Salesforce Compensation with Inventory Considerations” (with Kinshuk Jerath), Management Science, Vol. 59, No. 11, Nov. 2013, pp. 2490–2501.

Books

• Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations (with Sridhar Tayur), John Wiley & Sons, 2018.

Book Chapters

• “Agent Reasoning in AI-Powered Negotiation” (with Katia Sycara and Ronghuo Zheng), Handbook of Group Decision and Negotiation, Second Edition, M. Kilgour & C. Eden (Eds.), 2021, pp. 1187-1211, Springer.
• “Health Organizational Design: Information Exchange and Accountability” (with Soo-Hoon Lee & Phillip H. Phan), Wiley StatsRef: Statistics Reference Online, 2019, stat08229, John Wiley & Sons.
• “Game Theory and Information Economics,” Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations, T. Dai & S. Tayur (Eds), 2018, pp. 337–354, John Wiley & Sons.
• “The Evolutionary Trends of POM Research in Manufacturing” (with Sridhar Tayur) Routledge Companion to Production and Operations Management, M. Starr & S. Gupta (Eds), 2017, pp. 647– 662, Routledge.
• “Toward a Unified Negotiation Framework: Leveraging Strengths in Behavioral and Computational Communities” (with Nazli Turan, Katia Sycara, & Laurie Weingart), Models for Inter-Cultural Collaboration and Negotiation, M. Gelfand & K. Sycara (Eds), 2013, pp. 53–66, Springer.
• “Agent Reasoning in Negotiation” (with Katia Sycara), Handbook of Group Decision and Negotiation, M. Kilgour & C. Eden (Eds.), 2010, pp. 437–451, Springer.

Working papers

• “Artificial Intelligence on Call: The Physician’s Decision of Whether to Use AI in Clinical Practice” (with Shubhranshu Singh)
• “Incentive Design and Pricing under Limited Inventory” (with Ruiting Zuo & Jussi Keppo)
• “A Subscription Model for Prescription Drugs” (with Ali Fattahi & Maqbool Dada)

Teaching

Current

• Artificial Intelligence
• Operations Management
• Contracting: Incentive Design and Analytics
• Supply and Service Contracting

Honors and distinctions

• Vice President of Marketing, Communications and Outreach, INFORMS, 2024–present
• Johns Hopkins Nexus Award (Research Category), 2024
• Commencement Speaker, Doctoral Commencement and Hooding Ceremony, Tepper School of Business, Carnegie Mellon University, May 12, 2023
• Johns Hopkins Discovery Award, 2022–2024
• Associate Editor, Management Science, 2022-present
• Financial Times Responsible Business Education Award, Runner-up, 2022
• The World’s Best 40 Under 40 Business School Professors, Poets & Quants, 2021
• Johns Hopkins Global MBA Graduation Keynote Speaker, 2021
• Johns Hopkins Discovery Award, 2021–2024
• Associate Editor, Manufacturing & Service Operations Management, 2021–present
• Wickham Skinner Early Career Award, Runner-Up, 2020
• Management Science Distinguished Service Award, 2018, 2019, 2020, 2021, 2022
• Manufacturing & Service Operations Management Meritorious Service Award, 2016, 2017, 2018, 2019, 2020, 2021
• Senior Editor, Production and Operations Management, 2019-present
• Associate Editor, Naval Research Logistics, 2019-present
• Malone Center for Engineering in Healthcare Seed Grant Award, 2019
• Dean’s Award for Faculty Excellence, 2016, 2017, 2018, 2019
• Black & Decker Competitive Research Grant, 2018, 2019
• Production & Operations Management Best Reviewer Award, 2018
• INFORMS Public Sector Operations Research Best Paper Award, 2017
• POMS College of Healthcare Operations Management Best Paper Award, Runner-Up, 2016
• Johns Hopkins Discovery Award, 2015
• Elwood S. Buffa Doctoral Dissertation Award, Finalist, 2014
• POMS College of Supply Chain Management Best Student Paper Award, Honorable Mention, 2013
• INFORMS Pierskalla Award for the Best Paper in Healthcare, Runner-Up, 2012
• INFORMS Case Competition, Second Place, 2012
• POMS College of Healthcare Operations Management Best Paper Award, 2012

In the media

• “Sizing Up the Economic Impact of the Baltimore Bridge Collapse” (March 26, 2024), Wall Street Journal
• “Drug Shortages Stem From Quality Problems in Indian Factories” (June 19, 2023), Wall Street Journal
• “Prescription Drug Shortages Reach All-Time High, Forcing Tough Treatment Decisions” (June 5, 2023), Hub, Johns Hopkins University
• “Why You Shouldn’t Tell ChatGPT Your Secrets” (Apr. 27, 2023), Washington Post
• “The AI Boom That Could Make Google and Microsoft Even More Powerful” (Feb. 11, 2023), Wall Street Journal
• “China’s Shortage of Antivirals Puts Vulnerable People at Risk” (Jan. 13, 2023), Wall Street Journal
• “The Promise and Peril of ChatGPT, a Remarkably Powerful AI Chatbot” (Dec. 16, 2022), Hub, Johns Hopkins University
• “Everybody Talks About Made in America. But It Isn’t That Simple” (Oct. 23, 2022), Wall Street Journal
• “Biden Says Europe To Supply Formula In Coming Weeks” (June 2, 2022, A13), New York Times
• “Baby Formula Shortage Will Extend Into June, U.S. Says” (May 20, 2022, A15), New York Times
• “Perspectives on the Ongoing Crisis in Ukraine” (Mar. 31, 2022), Hub, Johns Hopkins University
• “U.S. Imports Little From Ukraine and Russia, but Food and Farming Costs Are Expected To Rise” (Mar. 19, 2022), Washington Post
• “Russia's War with Ukraine Could Permanently Reshape the Global Supply Chain” (Mar. 15, 2022), Fast Company
• “Russia’s Invasion of Ukraine Leaves Global Trade in Tatters” (Mar. 4, 2022), Associated Press
• “Academic Research Award: Smart Ideas with Real-World Impact” (Jan. 19, 2022), Financial Times
• “Inflation Hits 7%, Highest Since 1982; Supply Chains Lag” (Jan. 13, 2022, A1), New York Times
• “Can’t Find a Covid Test? Why Some Workers Can” (Jan. 13, 2022, B1), New York Times
• “Supply Chain Snags Continued to Drive Up Prices in December” (Jan. 12, 2022), New York Times
• “The Case for Less Testing” (Jan. 6, 2022), New York Times
• “ESG Investing Has a Sustainability Blind Spot: Supply Chains” (Nov. 23, 2021), Fast Company
• “Q+A: Supply Chain Issues Spike Shoppers’ Demands” (Nov. 1, 2022), Hub, Johns Hopkins University
• “How the Global Supply Chain Crisis Is Impacting the American Shopper” (Oct. 14, 2021), NPR/WYPR
• “India’s COVID-19 Catastrophe Could Make Global Shortages Even Worse” (May 10, 2021), CNN
• “What Would It Take to Vaccinate the Whole World? Still Quite a Lot” (May 4, 2021), New York Times
• “COVID Exposed Global Supply Chain Flaws. Can Biden Bring Manufacturing Back to the U.S.?” (Apr. 23, 2021), Fortune
• “Walgreens Disregarded Guidance on Pfizer Dose Timing” (Apr. 6, 2021), New York Times
• “FDA Probes Cause of Failed Johnson & Johnson Covid-19 Vaccine Batch” (Apr. 1, 2021), Wall Street Journal
• “All Things Considered: Bad Batch Of Johnson & Johnson Vaccines Sets Back Production” (Apr. 1, 2021), NPR
• “Here’s What COVID Vaccines Are Worth to Big Pharma” (Mar. 13, 2021), CNN
• “Hunt for Vaccine Slots Often Leads Through Scheduling Maze” (Mar. 12, 2021), Associated Press
• “Opinion: The Backlash Against Johnson & Johnson’s COVID-19 Vaccine Is Real and Risky — Here’s Exactly How To Make the Rollout a Success” (Mar. 10, 2021), MarketWatch
• “Online Booking Tools for COVID-19 Vaccine ‘At Different Levels of Readiness’ ” (Feb. 26, 2021), Globe and Mail
• “How To Fix the Mess of COVID-19 Vaccine Appointment Scheduling” (Feb. 24, 2021), Fast Company
• “Pfizer’s Extra Vaccine Dose Was Supposed To Be a Miracle. It’s Now a Mess” (Feb. 21, 2021), Fortune
• “Some states are racing ahead of others with their coronavirus vaccine rollouts. Their secret? Keeping it simple” (Feb. 4, 2021), Washington Post
• “Release Second Doses To Speed Vaccinations” (Jan. 13, 2021), USA Today
• “How Will You Be Told When It’s Your Turn for a COVID-19 Vaccine? It’s Complicated” (Dec. 24, 2020), USA Today
• “Covid-19 : le vaccin Moderna, un fruit de l’opération américaine « Warp Speed »” (Dec. 19, 2020), Les Echos (France)
• “How to Distribute the COVID-19 Vaccine: Lessons From Amazon and Walmart” (Dec. 16, 2020), Fast Company
• “States Craft Vaccine Plans in a Haze of Changing Information” (Dec. 4, 2020), Bloomberg
• “The Business of Delivering a Pandemic Vaccine” (Dec. 4, 2020), Hub, Johns Hopkins University
• “Logistical Challenges in Distributing Pfizer’s COVID Vaccine” (Dec. 4, 2020), Sky News
• “Pfizer’s COVID Vaccine Comes With a Chilly Complication. But That May Change” (Nov. 28, 20200), Fortune
• “Here’s How the Distribution Infrastructure Will Deploy Coronavirus Vaccine” (Nov. 9, 2020), CNBC
• “China Dominates the Pandemic PPE Market. What Does That Mean for U.S. As Virus Surges?” (Oct. 27, 2020), PBS NewsHour
• “Vaccine Storage Demands Could Leave 3B People in Virus Cold” (Oct. 19, 2020), Associated Press
• “Airline Industry’s Health Could Determine Success Rate for Organ Donors” (Sept. 28, 2020), Public Radio International (PRI) — “The World”
• “Not Much Progress on PPE ‘Reshoring’ ” (Sept. 26, 2020), MedPageToday
• “ ‘Mind-Bogglingly Complex’: Here’s What We Know About How COVID Vaccine Will Be Dis- tributed When It’s Approved” (Sept. 8, 2020), USA Today
• “Flu Season and Covid-19 Are About to Collide. Now What?” (Sept. 2, 2020), WIRED
• “Society’s Problems Need Our Best Business Minds” (July 27, 2020), Fortune
• “The PPE Supply Chain Is a Black Box—That Needs to Change” (July 25, 2020), Fortune
• “How to Build a Coronavirus Vaccine Supply Chain” (July 21, 2020), Bloomberg Law 
• “Where Does Your PPE Come From? A Lack of Transparency Is Hurting Americans” (June 15, 2020), Fast Company
• ”The U.S. Medical Supply Chain Isn’t Ready for a Second Wave” (June 23, 2020), Barron’s
• “Needed: A PPE Industrial Commons” (May 27, 2020), EE Times
• “This Would Be a Really Great Moment for Food Delivery Robots” (Mar. 25, 2020) Slate
• “From Products to People: The Growing Impact of Supply Chain Interruptions During the Coronavirus Pandemic” (Mar. 18, 2020) Resoundingly Human, INFORMS Podcast
• “Coronavirus Rationing: Target, Walmart Limit Purchases of Hand Sanitizer, Disinfecting Wipes, Toilet Paper” (Mar. 11, 2020) USA Today
• “How Coronavirus Will Affect the Global Supply Chain” (Mar. 6, 2020) Hub, Johns Hopkins University
• “Top Doctors 'Undertest' Patients to Demonstrate Diagnostic Prowess to Peers, Study Finds” (Jan. 30, 2020) Hub, Johns Hopkins University 
• “AI, Robotics, Automation: The Fourth Industrial Revolution Is Here” (Dec. 27, 2018) Hub, Johns Hopkins University 
• “Maryland Insurers Say Trump Administration to Cut Health Payments Destabilizes Market” (July 9, 2018) Baltimore Sun
• “Johns Hopkins Plans $469 Million Expansion and Modernization of Its Bayview Medical Center” (Mar. 2, 2018) Baltimore Sun
• “Partners in Pot: Maryland Marijuana Businesses Seek Novel Collaborations” (Dec. 27, 2015) Washington Post