Shay Dugan, MBA '19
Chief Operating Officer
Wednesday, January 26, 2022 5:00-5:45 p.m. EST
In this edition of the series, we are joined by Carey alumna Shay Dugan in conversation with Dean Alex Triantis. Learn about the future of conventional and affordable housing and the demands, challenges, and rewarding moments of being a leader in this space.
Shay K. Dugan heads the Operations of 13,000+ affordable and conventional apartment homes located in 8 states and the District of Columbia. She provides oversight, guidance, and direction for both Third Party and TM Owned communities by executing the property management initiatives in accordance with TM's strategic vision. In addition to Property Operations, Shay oversees the Management Support Services Departments which include Marketing, Training & Development, Maintenance & Procurement and Client Services. This oversight includes ensuring that these departments provide support and collaboration resulting in the development of sound processes to ensure complete execution.
Shay earned the Certified Property Manager (CPM ®) designation through the Institute of Real Estate Management (IREM). She currently serves as a member of the Board of Directors for the Institute of Real Estate Management (IREM) DC Chapter 8 and also serves as a member of the Board of Directors for the National Apartment Association (NAA). She was Chair of the Affordable Housing Committee for NAA in 2020 and has held several leadership positions such as Vice President of Education for IREM DC in 2020 and Vice President of Admissions for IREM DC 2021. Shay also serves on the Dean's Alumni Advisory Board at the Johns Hopkins Carey Business School.