Teaching & Learning
Teaching & Learning is supported by several teams to improve student achievement and experience in onsite and online courses.
Unless noted otherwise, please reach out to [email protected] for requests. If you are looking for direct contacts, check out our About Us page.
Areas of Specialization
The Instructional Design & Learning Innovation (IDLI) group partners with faculty and Carey Leadership to advance educational excellence through learner-centered design and evidence-based pedagogy. Rooted in collaboration, quality, and innovation, we create inclusive, high-impact learning experiences that engage diverse learners and inspire transformative outcomes.
Roles: learning designer, senior instructional designer, assistant director, project manager, senior teaching consultant
The Media team is an expansive group responsible for the development of multimedia for Carey courses, including videos, interactives, animations, and graphics. For Media assistance, contact [email protected].
Roles: multimedia producer, editor, eLearning artist, animator, graphic designer, multimedia supervisor
The Carey Learning Technology Group provides online course maintenance and Canvas learning management system support during the semester. Any issues students might encounter within a course can be forwarded to the team.
For questions, contact [email protected].
Roles: learning technologist, senior learning technologist, learning technology supervisor
| Department | Function | |
|---|---|---|
| Carey IT | Hardware issues, password lockouts, onsite course support | [email protected] or for DC [email protected] |
| Carey Learning Technology Group (CTG) | Live course support, proctoring tools, other learning tools | Complete this form |
| Carey LMS | Canvas support | [email protected] |
| T&L | General and miscellaneous inquiries, classroom questions | [email protected] |
| Carey Faculty | Bookstore, faculty budget inquiries, course load | [email protected] |
| Carey TA | Hiring teaching assistants, training teaching assistants, other TA inquiries | [email protected] |
| Course Evaluations | Request course evaluations prior to official release date | [email protected] |
| Media Team | Additional media inquiries outside of normal revisions and revamps | [email protected] |
| eReserves | Request eReserves for courses | [email protected] |
| Office of the Registrar | Inquiries regarding course numbers, classroom placement, registration | [email protected] |
Policies, Procedures, and Expectations
Acronyms and commonly used terms quick guide:
| Term | Meaning |
|---|---|
| Sync Session | Synchronous Online Sessions: Organized opportunities for faculty and students to meet over Zoom. |
| Revamp/Revision | Two distinct levels of updates to online stage courses. Revision: Regular updates made to a course prior to the go-live (e.g., points totals, assessment questions, minor content updates). Revamp: Scheduled (2–5 years) updates made to a course that ensure that the content is current for an extended period (e.g., updated content videos, improved interactives, overhaul of the course). |
| Stage Course | Formerly known as “Course Template.” The location where an online course was originally built and is maintained, to be cloned out to live sections of a course by the Carey Learning Technology Group. |
| Hotfix | A needed fix to a learning asset that is broken or not working properly in a course that is currently live or going live soon. |
| Assurance of Learning | AoL: The systematic process and assessment plans that collectively demonstrate that learners achieve competencies for their program in service of the school’s accreditation. |
| Zoom Classroom Support | ZCS: Undergraduates who will work to help faculty with basic Zoom tasks during online class sessions. |
- Learning objectives are the most important part of course development. Without them, we would not have a clear understanding of what students are supposed to gain from an activity.
The best crafted objectives are written in a way that establishes what is known as the “ABCD Model”:
| Objective | Questions | Solutions |
|---|---|---|
| Audience | Who will be completing the activity? | Typically, this is students in your course. You will want to consider this group in terms of existing funds of knowledge. |
| Behavior | What concrete action will this audience be able to perform at the end of the lesson? | This is often the behavior/action you will grade on. Students commonly recite, identify, or present. More of these and their greater category can be found in Bloom’s Taxonomy diagrams. Hint: “Understand” and “Know” are not measurable. |
| Condition | Under what circumstances will this audience perform the behavior? | This could be time or other restrictions/rules, or after different experiences or stimuli. |
| Degree | To what degree will this audience do this, or what is the mastery level? | We often think that 100% is the goal, but oftentimes this is not realistic for your audience. Use this variable to determine what the audience experiencing success looks like. |
The course design matrix (formerly referred to as the course blueprint) is a tool used by Teaching & Learning to document all components of an online, asynchronous course before building it in the learning management system.
In collaboration with the faculty developer, the instructional designer, multimedia producer, and the entire course design team use the course design matrix to align objectives, identify assessments, draft an outline of the course, and identify media and technology to be included in the course.
A Canvas blueprint serves as a “master” course site that houses all course content to be associated (copied) to course sections. The use of Canvas blueprints for online, asynchronous courses replaces the need for course cloning previously used to copy courses each term or from a staging course site.
At this time, Canvas blueprints are only used for online, asynchronous courses.
(See Course Evaluations & Surveys for more information)
- Mid-course evaluations
- Mid-course evaluations are surveys administered to students in certain courses during week 3 of the term.
- Reasons for distributing a mid-course evaluation include:
- The instructor is teaching an online course for the first time.
- The instructor is teaching a newly developed or redeveloped online course.
- The instructor would like to opt in to evaluation.
- This feedback is shared with the Faculty Leadership team and the course instructor.
- End-of-course evaluations
- End-of-course evaluations are surveys administered to all students during week 7 of the term.
- Survey data are shared with the course instructor and might be used in the promotion and tenure process.
- These evaluations are given to all instructors. Contact [email protected] with questions about additional survey questions.
- How to request assistance
- Instructors may request mid-course evaluations by reaching out to [email protected].
- Instructors may ask about adding extra questions to a mid-course or end-of-course survey.
- Alternatively, instructors can create a survey in Canvas or another anonymous survey tool (e.g., Qualtrics, Google Forms, SurveyMonkey) for more specific questions.
- For more information, please consult Course Evaluations & Surveys.
- How to view results
- Instructors can view results by selecting the Instructor Course Evaluations tab in Canvas.
- Who can see results?
- Only the instructor, faculty leadership, and those acting on their behalf may see evaluation results.
- Instructors might need to collect and share results for promotions, tenure, or other purposes.
- How to share results
- Contact [email protected] for instructions on sharing results.
| In-Person | Hybrid* | Synchronous Online | Asynchronous Online | EMBA |
|---|---|---|---|---|
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Note: Hybrid is no longer a modality that is regularly scheduled at the Carey Business School. Any hybrid flexibility regarding in-person classes is at the instructor’s discretion.
eReserves are digitized course materials accessible online, providing convenient remote access to readings and resources for students and faculty.
- Requesting eReserves – New Requests or Courses
- Forward your syllabus or reading list, with full citations and assignment due dates, directly to [email protected] by the deadline. Processing could take 2–4 weeks or longer if purchases for the collection apply.
- Copy the business librarians’ service address at [email protected].
- In the subject line, type the course number, section, and term.
- If students must complete a reading or viewing before the first class, indicate it in the subject line and message. Flag as high priority.
- Reposts of Previously Used Content for Existing Courses
- In the subject line of your email to [email protected], type REPOST and the previous course number, section, and term.
- If students must complete a reading or viewing before the first class, indicate it in the subject line and message. Flag as high priority.
Contact email: [email protected]
Many of these responsibilities fall under the course instructor, but Teaching & Learning (T&L) is here to help. If you have questions about these responsibilities, or how to enact them, please contact [email protected].
| Responsibilities | Onsite/Remote Live – Faculty | Online – Faculty | Online – T&L | Notes |
|---|---|---|---|---|
| Publishing courses | X | X | Publish after receiving cloning confirmation from Carey LT | |
| Identifying course changes/updates prior to semester start | X | X | Faculty reach out to T&L to request updates | |
| Updating course issues/making requested updates during the course | X | X | Faculty can request updates/fixes they are unable to address during the course; T&L will attempt updates as possible | |
| Requesting Canvas course support | X | X | Faculty reach out to T&L to request support; T&L staff will troubleshoot | |
| Hiring/adding TAs, ZCS | X | X | Faculty can request assistance with hiring/training TAs or ZCS via [email protected] | |
| Grading/submitting grades to SIS | X | X | Instructors can ask T&L for help using grading tools; contact Registrar for assistance uploading grades to SIS | |
| Adding accommodations to Canvas course | X | X | Faculty may apply accommodations; may notify [email protected] to implement in Canvas | |
| Copying course materials from one section (or stage course) to the live section(s) | X | X | Online instructors must inform IDT which source course to use; IDT will notify when cloning is complete | |
| Updating and uploading syllabus to Canvas course | X | X | Request template at [email protected] or request last-run version from former faculty | |
| Facilitating synchronous online sessions | NA | NA | X | Contact [email protected] to submit sync session times; reach out to T&L for ZCS support |
| Ensuring accessibility of documents in course | X | X | X | Most documents should be accessible; contact T&L to request updates to improve accessibility; T&L will update course documents |
| Handling setup for proctoring/BYOD exams | BYOD setup (Respondus LockDown Browser) | Remote Proctor Now setup | Faculty may request T&L help setting up Respondus LDB within the required timeline | |
| Proctoring tool report | X | X | Faculty or TAs must run proctor or review reports; T&L can assist with next steps if issues arise | |
| Handling LTI setup for McGraw-Hill Connect or other applications | X | X | Faculty must request LTI setup via [email protected] | |
| Requesting eReserves | X | X | Faculty must send eReserves list or syllabus to [email protected] | |
| Requesting updates to videos, interactives, or bios | X | X | Faculty can request updates to videos/media; T&L will make updates | |
| Referring students who have technical issues to CATS | X | X | Refer students to tech support; escalate to T&L if unresolved | |
| Updating synchronous online session links | NA | NA | X | T&L can assist if faculty send a request |
| Training for Kaltura/My Media and other course tools | X | X | X | Faculty will be onboarded on tools used in courses and how to get assistance or further training |
| Creating an interactive faculty bio | NA | NA | X | Online course onboarding will refer faculty to the T&L Media team to create an interactive bio; request bio be added to new online sections |
Referral links to specific pages as needed (Inside Carey)
- FERPA
- New Hire Information
- Mental Health / Mandated Reporter Guidance
- Requesting materials
- Send textbook requests to [email protected]
- Harvard Course Packs
- Updating Faculty Bio
- Interactive bio in Canvas: Submit a CTG Support Request
- Bio on the Carey website: Contact [email protected] to request alterations
- Getting classroom support
- Support in Harbor East classroom
- Carey IT ([email protected])
- Support in DC classrooms:
- 555 IT ([email protected])