Anna Flores

Anna Flores

Executive Director
Consumer Action 

Anna Flores most recently served as the first Executive Director of Credit Abuse Resistance Education (CARE), headquartered in Alexandria, Virginia. CARE’s mission is to ensure high school and college students graduate with the personal financial management skills they will need to achieve success. In her capacity as Executive Director, Flores oversaw all program operations, including budget management, board recruitment, strategic planning, fundraising, curriculum development, and volunteer training.

Before working at CARE, she was a consultant for Veterans Assistance for Leadership Opportunity and Readiness (VALOR), where she recruited program partners to provide military veterans and service members with job readiness and workforce development opportunities, as well as access to an online personal financial management education program.

As Vice President of Consumer and Community Affairs at American Express in Washington, D.C., Flores was responsible for managing the company’s relationships with consumer advocacy and education organizations, community-based groups, government agency representatives, and financial services industry contacts. She served as internal counsel on consumer issues and managed a Consumer Advisory Panel and a Small Business Advisory Panel, bringing external stakeholders together with internal business leaders to address policy issues and new product development.

Flores also served as Director of Consumer Programs for the AARP Foundation. In this capacity, she oversaw AARP’s ElderWatch Program, providing older Americans with fraud prevention education and assistance to victims of fraud. She was also the Director of Consumer Services for the Public Service Commission of the District of Columbia, and Executive Director of the National Association of Consumer Agency Administrators.

She has served on the board of directors of several local and national organizations, including Capital Area Asset Builders, Consumer Action, Consumer Federation of America, Montgomery County Maryland Commission for Women, National Consumers League, Washington Area Women’s Foundation, and the Rotary Club of Los Angeles.

Flores is originally from Buffalo, New York, where she graduated from Canisius College with a BA in Communications.