Shay Dugan

Shay Dugan, MBA ’19

Chief Operating Officer
TM Associates

Shay K. Dugan heads the Operations of 13,000+ affordable and conventional apartment homes located in 8 states and the District of Columbia. She provides oversight, guidance, and direction for both Third Party and TM Owned communities by executing the property management initiatives in accordance with TM’s strategic vision. In addition to Property Operations, Shay oversees the Management Support Services Departments which include Marketing, Training & Development, Maintenance & Procurement and Client Services. This oversight includes ensuring that these departments provide support and collaboration resulting in the development of sound processes to ensure complete execution.

Shay earned the Certified Property Manager (CPM ®) designation through the Institute of Real Estate Management (IREM). She currently serves as a member of the Board of Directors for the Institute of Real Estate Management (IREM) DC Chapter 8 and also serves as a member of the Board of Directors for the National Apartment Association (NAA). She was Chair of the Affordable Housing Committee for NAA in 2020 and has held several leadership position such as, Vice President of Education for IREM DC in 2020 and Vice President of Admissions for IREM DC 2021.