Strategic Conflict Management

Conflict Management

Course Features

Handle workplace conflicts with poise and ease

Professional disagreements are commonplace in any industry. From issues between co-workers to large organizational upheaval, managers need to address disputes productively in order to implement positive change and unlock human potential.

In our Strategic Conflict Management course, gain access to professional tools and research-backed techniques for managing interpersonal and institutional disagreements of any size and complexity. Understand the common causes for conflicts and sharpen your skills for handling them in a series of interactive exercises. This course is for all professionals seeking to bring about positive organizational change in times of conflict.

All courses include:

  • Industry-leading faculty
  • Collaborative learning
  • Research-driven results
  • Lifelong connections
  • Practical applications
  • Custom solutions

Learn the skills to turn conflict more constructive when you encounter it in the workplace.

Program Details

Who this course is for

  • Professionals who work in the areas of sales and marketing, planning and development, real-estate management, arbitration, mediation, supply-chain and general management, and human resources
  • Rising managers who want to improve their conflict management performance and outcomes
  • Individuals interested in maintaining positive relationships with co-workers


  • Minimize the potentially damaging effects of workplace conflicts
  • Understand the root causes of disagreements between individuals
  • Sharpen your skills for managing conflict



Erik Helzer, PhD

Executive Education Faculty, Carey Business School

Erik Helzer, PhD (Cornell University), is currently researching moral character, ethical behavior, and belief accuracy at Johns Hopkins Carey Business School. He received the Social Psychology Student Publication Award and the Sage Graduate Fellowship from Cornell University, among other awards. His research has been published in academic journals, including the Journal of Personality and Social Psychology and Theory and Research in Education.