Strategic Conflict Management

Conflict Management

Course Features

Handle workplace conflicts with poise and ease

Professional disagreements are commonplace in any industry. From issues between co-workers to large organizational upheaval, managers need to address disputes productively in order to implement positive change and unlock human potential.

In our Strategic Conflict Management course, gain access to professional tools and research-backed techniques for managing interpersonal and institutional disagreements of any size and complexity. Understand the common causes for conflicts and sharpen your skills for handling them in a series of interactive exercises. This course is for all professionals seeking to bring about positive organizational change in times of conflict.

All courses include:

  • Industry-leading faculty
  • Collaborative learning
  • Research-driven results
  • Lifelong connections
  • Practical applications
  • Custom solutions

Learn the skills to turn conflict more constructive when you encounter it in the workplace.

Program Details

Who this course is for

  • Professionals who work in the areas of sales and marketing, planning and development, real-estate management, arbitration, mediation, supply-chain and general management, and human resources
  • Rising managers who want to improve their conflict management performance and outcomes
  • Individuals interested in maintaining positive relationships with co-workers


  • Minimize the potentially damaging effects of workplace conflicts
  • Understand the root causes of disagreements between individuals
  • Sharpen your skills for managing conflict



Erik Helzer, PhD

Executive Education Faculty, Carey Business School

Erik Helzer, PhD develops and applies psychological, organizational, and behavioral science insights to understand the cultivation of practical wisdom for leading in organizations. His research focuses on three facets of practical wisdom: ethical behavior and moral judgment, self-knowledge, and personal agency and adjustment. He is an Associate Professor of Management and Organizations at the Naval Postgraduate School in Monterey, CA.

Erik brings an interdisciplinary perspective to his work. His research has been published in a number of top-tier journals including Organizational Behavior and Human Decision Processes, Journal of Personality and Social Psychology, Journal of Experimental Psychology: General, Psychological Science, Theory of Research in Education, Academic Medicine, and other outlets. These and other papers have influenced research and practice across a variety of disciplines, including philosophy, healthcare, education, and leadership, helping to advance knowledge on a diverse set of problems, both academic and social.

As an educator, Erik has taught in both academic and professional settings. His teaching spans a range of topics in organizational behavior, including ethical leadership, judgment and decision-making, and difficult conversations. He has worked with a number of organizations to offer custom programs for employees on these and other topics, providing knowledge and practical skills that are grounded in behavioral science.

Erik received his Bachelor of Arts in Psychology and Philosophy at Oregon State University and then moved to Ithaca, New York to complete doctoral studies in Personality and Social Psychology at Cornell University. He completed postgraduate training at Wake Forest University and was an Assistant Professor of Management at the Johns Hopkins Carey Business School before joining NPS in 2020.