Handle workplace conflicts with poise and ease
Professional disagreements are commonplace in any industry. From issues between co-workers to large organizational upheaval, managers need to address disputes productively in order to implement positive change and unlock human potential.
In our Strategic Conflict Management course, gain access to professional tools and research-backed techniques for managing interpersonal and institutional disagreements of any size and complexity. Understand the common causes for conflicts and sharpen your skills for handling them in a series of interactive exercises. This course is for all professionals seeking to bring about positive organizational change in times of conflict.
All courses include:
Who this course is for
- Professionals who work in the areas of sales and marketing, planning and development, real-estate management, arbitration, mediation, supply-chain and general management, and human resources
- Rising managers who want to improve their conflict management performance and outcomes
- Individuals interested in maintaining positive relationships with co-workers
- Minimize the potentially damaging effects of workplace conflicts
- Understand the root causes of disagreements between individuals
- Sharpen your skills for managing conflict
Johns Hopkins Carey Business School Office of Executive Education is a CAE Approved Provider. This program meets the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer which qualifies for CAE credit will clearly identify the number of CAE credits granted for full participation, and we will maintain records of your participation in accord with CAE policies. For more information about the CAE credential or Approved Provider program, please visit www.asaecenter.org/cae.
As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 14 credits toward your CAE application or renewal professional development requirements.
Executive Education Faculty, Carey Business School
Erik Helzer, PhD develops and applies psychological, organizational, and behavioral science insights to understand the cultivation of practical wisdom for leading in organizations. His research focuses on three facets of practical wisdom: ethical behavior and moral judgment, self-knowledge, and personal agency and adjustment. He is an Associate Professor of Management and Organizations at the Naval Postgraduate School in Monterey, CA.
Erik brings an interdisciplinary perspective to his work. His research has been published in a number of top-tier journals including Organizational Behavior and Human Decision Processes, Journal of Personality and Social Psychology, Journal of Experimental Psychology: General, Psychological Science, Theory of Research in Education, Academic Medicine, and other outlets. These and other papers have influenced research and practice across a variety of disciplines, including philosophy, healthcare, education, and leadership, helping to advance knowledge on a diverse set of problems, both academic and social.
As an educator, Erik has taught in both academic and professional settings. His teaching spans a range of topics in organizational behavior, including ethical leadership, judgment and decision-making, and difficult conversations. He has worked with a number of organizations to offer custom programs for employees on these and other topics, providing knowledge and practical skills that are grounded in behavioral science.
Erik received his Bachelor of Arts in Psychology and Philosophy at Oregon State University and then moved to Ithaca, New York to complete doctoral studies in Personality and Social Psychology at Cornell University. He completed postgraduate training at Wake Forest University and was an Assistant Professor of Management at the Johns Hopkins Carey Business School before joining NPS in 2020.