Chester Chambers, PhD
Associate Professor of Practice
| Discipline | Operations Management & Business Analytics |
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| Areas of Interest | Strategic Options & Simulation, Emerging Issues in Risk Management, Management of Medical Services, Immersion in Healthcare Services Management |
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Chester Chambers, PhD holds an MBA from Darden Graduate School of Business at the University of Virginia, and a PhD from Duke University. In addition to teaching in the areas of Business Analytics, Operations Management, and Healthcare Operations, he serves as the Academic Program Director for Business Analytics and Risk Management programs. In addition, he is involved in online education through both Carey and Johns Hopkins Medicine.
Education
- Ph. D, Operations Management, Duke University
- MBA, University of Virginia
- BS, Civil Engineering, Virginia Tech
Research
Selected publications
- "Applying JOT Principles to Resident Education to Reduce Patient Delays: A Pilot Study in an Academic Medical Center Pain Clinic" (Article) in Pain Medicine Volume 16, Issue 2.
- "Changes to physician processing times in response to clinic congestion and patient punctuality: a retrospective study" (Article) in British Medical Journal. Volume 6, Issue 10.
- "Using Analytics to Improve Patient Flow in Outpatient Clinics" (Book Chapter) in Essentials of Business Analytics: An Introduction to the Methodology and its Applications.
- "Managing Clinical Appointments in an Academic Medical Center" (Book Chapter) in Advances in Service Science.
- "Case - Miller Pain Treatment Center" (Article) in Informs Transactions on Education. Volume 17, Issue 3.
Works in progress
- Improving Processes for Healthcare Delivery: Lessons from Johns Hopkins Medicine (Book)
Teaching
Current
- Retail Analytics
- Improving Healthcare Processes
- Operations Management
- Fundamentals of Healthcare Operation
- Health Services Improvement I & II
Previous
- Data Analytics
- Simulation and Strategic Options
- Quality and Improvement of Healthcare Operations
Honors and distinctions
- Dean's Award for Faculty Excellence 2017, 2018, 2019
Senior Editor Production and Operations Management
Impact and engagement
Community
- Joint Appointment as Associate Professor - Anesthesiology and Critical Care Medicine
- Associate Faculty - Armstrong Institute on Patient Safety and Quality