John A. Hunter
Executive Vice President (Retired) Customer Fulfillment
John Hunter, recently retired from QVC holding the position of Executive Vice President of Customer Fulfillment Services. In this position, Hunter was responsible for overseeing over 12,000 associates in customer service, distribution, business analysis and engineering, and quality assurance teams, and the company’s three U.S-based call centers and its four US distribution centers. He also led the building of fulfillment and customer service operations in each of QVC’s global operations in Europe
and Asia. Hunter joined QVC in 1991 as Vice President of Customer Services and has held various roles of increasing responsibility with the company, including Senior Vice President of Distribution and Senior Vice President of Customer Services. Among his many successes with the company, Hunter played an architectural role in developing QVC’s world-class customer service organization. Under his leadership, QVC won top placements in the most respected retail industry rankings for customer service. QVC recently achieved second place in ForeSee’s ranking of etailers who provide the highest customer satisfaction. In January 2013, QVC was recognized as a Top 10 retailer for customer service by the National Retail Federation (NRF) for the fourth consecutive year. He spearheaded the transformation of QVC’s distribution network to support the rapid growth of the company’s e-commerce platforms, and helped lead the charge for new technologies across television, phone, online, mobile and tablet touch points to enhance the user experience.
Hunter’s previous professional background includes a nine-year career with Citibank, serving as Senior Vice President in its Credit Card Division. Prior to Citibank, he spent eight years with Avis Rent a Car in sales and marketing.
Hunter served on the board of directors for GSI Commerce, Inc. He is also the advisory board chairman for the Leadership Development Program at the Johns Hopkins University Carey Business School, and participates in speaking engagements with other universities and businesses. He is a contributing author to Ernan Roman’s “Integrated Direct Marketing” and Lance and Dorothy Berger’s “Talent Management Handbook.”
Hunter earned his bachelor’s degree in marketing from Pace University in New York.