John Hunter is the executive vice president of customer fulfillment services for QVC. In this position, Mr. Hunter is responsible for overseeing QVC’s customer service, distribution, business analysis and engineering, and quality assurance teams, and the company’s three US based call centers and its four US distribution centers.
Mr. Hunter joined QVC in 1991 as vice president of customer services and has held various roles of increasing responsibility with the company, including senior vice president of distribution and senior vice president of customer services. Among his many successes with the company, Mr. Hunter played an architectural role in developing QVC’s world-class customer service organization.
Mr. Hunter’s previous professional background includes a nine-year career with Citibank, serving as senior vice president in its credit card division. Prior to Citibank, Mr. Hunter spent eight years with Avis Rent a Car in sales and marketing.
Mr. Hunter serves on the board of directors for GSI Commerce, Inc. He is also the advisory board chairman for the Leadership Development Program at the Johns Hopkins University Carey Business School, and participates in speaking engagements with other universities. A member of the Direct Marketing Association, Mr. Hunter is a contributing author to Ernan Roman’s “Integrated Direct Marketing” and Lance and Dorothy Berger’s “Talent Management Handbook.”
Mr. Hunter earned his bachelor’s degree in marketing from Pace University in New York.
