Conflicts are an unavoidable feature of organizational life. When handled poorly, they may fester or explode, but they will not disappear. When handled well, conflict can unify organizations, promote strategic change, and unlock human potential.


Why you should attend

  • Examine the roots of conflict, from disagreements around the watercooler to large-scale organizational upheaval
  • Hone research-backed techniques for managing conflict.
  • Understand the roots of disagreement between individuals.

Program highlights

  • Sharpen skills for handling a variety of conflicts.
  • Apply lessons in understanding conflicts at the broadest institutional level.
  • Participate in hands-on exercises in conflict management.


Courses are held in Room 201 at the Johns Hopkins Carey Business School Harbor East campus, located at 100 International Drive, Baltimore, MD 21202.

Check-in and breakfast for this course is from 8:30-9:00am each day. The seminar begins promptly at 9:00am and ends at 4:00pm. 

The registration deadline is one week prior to the first day of class. 


This seminar serves individuals at all career stages as well as rising managers who want to improve their conflict management performance and outcomes. Participants with the following areas of expertise may particularly benefit from this course: sales and marketing, planning and development, real-estate management, arbitration, mediation, supply-chain management, general management and human resource management. Business managers, Operations managers and Human Resource managers and practitioners will benefit from this course.


Erik Helzer Photo

Erik Helzer, PhD

Assistant Professor, Johns Hopkins Carey Business School

His research focuses on moral character, ethical behavior, and belief accuracy. He has a number of awards including the Society for Personality and Social Psychology Student Publication Award and the Sage Graduate Fellowship at Cornell University. He has been published in many journals including Theory and Research in Education, the Journal of Personality and Social Psychology, and Personality and Social Psychology Bulletin. Professor Helzer has a profound understanding of conflict management and how to navigate through different conflicts with psychological nuances in both business and social environments.


$3200 for the 2-day seminar.

This fee includes materials, gourmet breakfast and lunch and on-site garage parking.

JHU employees can submit for tuition remission for the entire cost of the course. JHHS employees receive a 20 percent discount on all seminars. 

The new JHU tuition remission form is available online here. Please return completed forms to


Program Dates:  October 2-3, 2017. Register now.
                           June 4-5, 2018. Register now.
                           November 5-6, 2018. Register now

To cancel or transfer your registration, please write to Registrants who do not cancel and do not attend the program will not receive a refund.

JHU employees should refer to the Non-credit Courses section of the Tuition Remission policies (available on the JHU Benefits page) regarding cancellation policies. Registrants not employed by JHU must notify the Office of Executive Education of cancellation at least two weeks prior to the program in order to receive a full refund.