Manage the complex cognitive and emotional challenges of delivering reliable performance day after day. 

Effective leadership is critical in any organization, but especially for organizations where highly reliable performance is absolutely essential. High reliability organizations – organizations where consistent, exceptional performance is a must, and the cost of failure is high – span many different industries and settings (including healthcare, emergency response and safety, energy industries, military operations, and public service, among others).


Why you should attend

  • Focus on evidence-driven perspectives and tools for leading in challenging environments.
  • Connect the latest research findings with a set of hands-on experiences
  • Gain the confidence and capabilities to lead highly reliable teams and organizations in current and future leadership roles

Program highlights

  • Facing the unique challenges of leading a high reliability organization, including dealing with dysfunctional momentum.
  • Managing expertise and information for reliable performance, including decision-making as a leader.
  • Building resilience in people and processes and making necessary changes while remaining reliable.


Courses are held in Room 201 at the Johns Hopkins Carey Business School Harbor East campus, located at 100 International Drive, Baltimore, MD 21202.

Check-in and breakfast for this course is from 8:30-9:00am. The seminar begins promptly at 9:00am and ends at 4:00pm. 

The registration deadline is one week prior to the first day of a class, if seats are still available in the program.


Highly reliable performance is of increasing value in all organizations, and is particularly important in environments where failures of leadership can have drastic consequences. This course will benefit leaders at all levels who wish to develop their capacity for leading a highly reliable team, unit, or entire organization. Participants in the medical/healthcare, public safety, energy, or public service/government sectors may particularly benefit from this course.


Christopher G. Myers

Assistant Professor, Johns Hopkins University Carey Business School

Christopher G. Myers is an Assistant Professor in the Management and Organization discipline at the Johns Hopkins University Carey Business School, and Core Faculty at the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality. He is also a Faculty Affiliate of the Center for Positive Organizations at the University of Michigan. His research and teaching focus on individual learning, leadership development, and innovation, with particular attention to how people learn vicariously and share knowledge in healthcare organizations and other knowledge-intensive work environments.

Chris’s research has been published in the Journal of Applied Psychology,Leadership Quarterly, Industrial and Organizational Psychology, Academy of Management Proceedings, and the Oxford Handbook of Leadership and Organizations. His work has also been recognized with scholarly awards from organizations including the Academy of Management, and has been featured in best-selling books such as Work Rules! by Google's Laszlo Bock, as well as in media outlets.

Kathleen M. Sutcliffe

Bloomberg Distinguished Professor, Johns Hopkins University Carey Business School

Kathleen M. Sutcliffe, PhD (University of Texas, Austin) is the Bloomberg Distinguished Professor of Business and Medicine at Johns Hopkins University. Her research is on how organizations and their members cope with uncertainty and unexpected surprises, and how organizations can be designed to be more reliable and resilient. She is currently investigating these issues in healthcare as well as in wild-land firefighting, oil and gas exploration, and other dynamic high-risk industries.




Contact the Office of Executive Education at 410-234-9363 or


$3,200 (includes required materials, gourmet breakfast and lunch and on-site garage parking)

JHU employees may submit for tuition remission for the entire cost of the course. JHHS employees receive a 20% discount on all seminars.

The new JHU tuition remission form is available online here. Please return completed forms to


Program Dates: Please check back for program dates.

To cancel or transfer your registration, please write to Registrants who do not cancel and do not attend the program will not receive a refund.

JHU employees should refer to the Non-credit Courses section of the Tuition Remission policies (available on the JHU Benefits page) regarding cancellation policies. Registrants not employed by JHU must notify the Office of Executive Education of cancellation at least two weeks prior to the program in order to receive a full refund.